June 29, 2016

Announcing the new Patron Services Center!

On Monday, June 27, the RPO's Patron Services Center opened to the public at 10 AM. Located at 108 East Avenue, the Patron Services Center is the new location for all RPO box office needs, including subscriptions, exchanges, single tickets, and donations.

If you are a longtime RPO patron, you may remember that the box office was formerly housed at 108 East Avenue before relocating to the Eastman Theatre Box Office on East Main Street several years ago. So, why did we move back? Simple! The RPO and Eastman School of Music are both growing and have increased the number of concerts. We were operating together with one box office staff to cover all the patron needs of both organizations, so a joint decision was made to expand box office operations in two separate locations. That, and it gave us the opportunity to update the old box office on East Avenue into a modern Patron Services Center! Here are some before-and-after photos from the renovation. Scroll to the bottom of this blog for a video tour of the new space!

Come check out the Patron Services Center in person Mondays-Saturdays from 10 AM-5 PM. Single tickets go on sale Friday, July 29! And, you can still call us at 585-454-2100 or purchase tickets online at rpo.org. Here's to the future!
New vinyl window banners going up at 108 East Avenue

The finished product!

A "before" look at the old box office area, which had been used for meetings or storage since 2008.
This photo is from a 2015 staff event.

Fresh paint and new posters listing the full 2016-17 RPO season have transformed the old box office into a modern Patron Services Center!
Volunteer Kevin Stone helped paint several rooms, transforming offices and storage spaces into the customer area, call center, and manager's office.
Ed Solorzano director of ticketing (background), and Teddy Sainphor, box office manager (foreground) assemble new file systems from IKEA for our call center

A video posted by Rochester Philharmonic (@rochesterphilharmonic) on

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